Return to Office Gains Steam;
Office Upgrades Delayed
DALLAS, TX—U.S. companies are increasing expectations for employees to work from the office, with 89% of respondents in commercial real estate brokerage firm CBRE’s 2026 Office Occupier Sentiment Survey requiring employees to work at least three days per week in the office, up from 78% a year earlier. The report was released on July 30.
Despite the focus on office attendance, only 14% of companies are making major improvements to their office space, suggesting they are not investing enough to make the workplace somewhere employees want to be. The survey highlights a gap between priorities and actions among office using companies. While 62% of respondents cited enhancing the employee experience as a priority, nearly half (47%) of the 97 companies surveyed rated their workplace experience as average or below average compared with their peers.
“The market has shifted from whether the office matters to whether it delivers,” said John Morris, Group President, Advisory Leasing, Americas at CBRE. “Companies are asking employees to spend more time on site, but without the right investment in the office experience, the office risks falling short as a competitive advantage. Sometimes even smaller experiential improvements can pay dividends, such as creating dedicated space for different food vendors in the lobby, offering free coffee, adding white noise in open areas and providing more phone booths.”
Beyond workplace investment, the report also highlights how artificial intelligence is beginning to influence occupier decisions. Nearly one quarter (23%) of organizations already see AI affecting space planning, while another 30% expect it to have an impact within the next two years. Among the most commonly expected changes are greater use of flexible, reconfigurable space (50%), an increased need for higher quality amenities (36%) and demand for specialized environments such as AI labs and innovation spaces (30%).
In addition, 37% of respondents anticipate some headcount reduction due to AI. However, only 4% of those respondents are planning significant space reductions over the next three years, suggesting AI is primarily driving broader changes in how office space is used.
Looking at the broader market, the survey points to a more stable office sector. Two thirds of organizations plan to maintain or expand their portfolios over the next three years, consistent with last year’s survey. Larger companies, which have been more active than smaller organizations in reducing their office footprints in recent years, are now moderating those efforts. Among organizations with 10,000 or more employees, the share planning to reduce office space declined to 46% from 60% a year earlier.
Published: August 5, 2026.
